POPI Act Compliance
The Protection of Personal Information Act 4 of 2013 (“POPIA”) gives effect to the right to data privacy in terms of Section 14 of the Constitution of the Republic of South Africa, 1996.
The responsible use of Cape Town Wine Hub’s website and related resources in respect of data privacy is important to us.
Cape Town Wine Hub is committed to protecting each person’s right to privacy and will ensure that each person’s personal information is used appropriately, transparently, and according to applicable law.
In this Policy (as defined below), unless the context requires otherwise, the following words and expressions bear the meanings assigned to them and cognate expressions bear corresponding meanings–
1.1 “Child” means any natural person under the age of 18 (eighteen) years.
1.2 “Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Information under the control of or in the possession of Cape Town Wine Hub.
1.3 “Data Subject” has the meaning ascribed thereto under the POPIA.
1.4 “Direct Marketing” means to approach a person, by electronic communication, for the purpose of promoting or offering to supply, in the ordinary course of business, any goods or services to the data subject.
1.5 “Direct Marketer” means a supplier who employs Direct Marketing as an advertising mechanism.
1.6 “Employees” means any employee of Cape Town Wine Hub.
1.7 “Government” means the Government of the Republic of South Africa.
1.8 “Operator” means a person or entity who Processes Personal Information for a Responsible Party in terms of a contract or mandate, without coming under the direct authority of that Responsible Party.
1.9 “PAIA” means the Promotion of Access to Information Act, No 2 of 2000.
1.10 “Personal Information” has the meaning ascribed thereto under POPIA and specifically includes any form of information that can be used to identify a Data Subject.
1.12 “POPIA” means the Protection of Personal Information Act No. 4 of 2013.
1.13 “Processing” has the meaning ascribed thereto under POPIA. “Process” has a corresponding meaning.
1.14 “Regulator” means the Information Regulator established in terms of POPIA.
1.15 “Responsible Party” means a public or private body or any other person which alone or in conjunction with others, determines the purpose of and means for Processing Personal Information.
1.16 “Special Personal Information” means Personal Information concerning a Data Subject’s religious or philosophical beliefs, race or ethnic origin, trade union membership, political opinions, health, sexual life, biometric information, or criminal behaviour and
1.17 “Third Party” means any independent contractor, agent, consultant, sub-contractor, or other representative of Cape Town Wine Hub.
1.18 “Cape Town Wine Hub” means Cape Town Wine Hub (Proprietary) Limited, registration number 2017/510425/07, with its registered address at 54 Fabriek Street, Strand, 7140.
2. PURPOSE OF THIS POLICY
2.1 The purpose of this Policy is to inform Data Subjects about how Cape Town Wine Hub Processes their Personal Information.
2.2 Cape Town Wine Hub, in its capacity as Responsible Party (and/or Operator, where applicable), shall strive to observe and comply with its obligations under POPIA as well as accepted information protection principles, practices and guidelines when it Processes Personal Information of or in respect of a Data Subject.
2.3 This Policy applies to Personal Information collected by Cape Town Wine Hub in connection with the products and services which Cape Town Wine Hub provides. This includes information collected directly from you as a Data Subject, as well as information we collect indirectly through our service providers who collect your information on our behalf.
3. PROCESS OF COLLECTING PERSONAL INFORMATION
3.1 Cape Town Wine Hub collects Personal Information directly from Data Subjects as and when required for a defined purpose, unless an exception is applicable (such as, for example, where the Data Subject has made the Personal Information public, or the Personal Information is contained in or derived from a public record).
3.2 Cape Town Wine Hub will always collect Personal Information in a fair, lawful and reasonable manner to ensure that it protects the Data Subject’s privacy, and will Process the Personal Information based on legitimate grounds in a manner that does not adversely affect the Data Subject in question.
3.3 Cape Town Wine Hub often collects Personal Information directly from the Data Subject and/or, in some cases, from Third Parties. Where Cape Town Wine Hub obtains Personal Information from Third Parties, Cape Town Wine Hub will ensure that it obtains the consent of the Data Subject to do so or will only Process the Personal Information without the Data Subject’s consent where Cape Town Wine Hub is permitted to do so in terms of clause 3.1 above or in terms of applicable law.
3.4 An example of such Third Parties includes but is not limited to:
(i) recruitment agencies.
(ii) other companies providing services to Cape Town Wine Hub; and
(iii) where Cape Town Wine Hub makes use of publicly available sources of information
(e.g., the Companies and Intellectual Property Commission).
4. LAWFUL PROCESSING OF PERSONAL INFORMATION
4.1 Where Cape Town Wine Hub is the Responsible Party, it will only Process a Data Subject’s Personal Information (other than for Special Personal Information) where –
4.1.1 consent of the Data Subject (or a competent person, where the Data Subject is a Child) is obtained.
4.1.2 processing is necessary to carry out the actions for conclusion of a contract to which a Data Subject is party.
4.1.3 processing complies with an obligation imposed by law on Cape Town Wine Hub.
4.1.4 processing protects a legitimate interest of the Data Subject: and/or
4.1.5 processing is necessary for pursuing the legitimate interests of Cape Town Wine Hub.
4.2 Cape Town Wine Hub will only Process Personal Information where one of the legal bases referred to in paragraph 4.1 above are present.
4.3 Cape Town Wine Hub will make the manner and reason for which the Personal Information will be Processed clear to the Data Subject.
4.4 Where Cape Town Wine Hub is relying on a Data Subject’s consent as the legal basis for Processing Personal Information, the Data Subject may withdraw his/her/its consent or may object to Cape Town Wine Hub’s Processing of the Personal Information at any time. However, this will not affect the lawfulness of any Processing carried out prior to the withdrawal of consent or any Processing justified by any other legal ground provided under POPIA.
4.5 If the consent is withdrawn or if there is otherwise a justified objection against the use or the Processing of such Personal Information, Cape Town Wine Hub will ensure that the Personal Information is no longer Processed.
5. SPECIAL PERSONAL INFORMATION AND PERSONAL INFORMATION OF CHILDREN
5.1 Special Personal Information is sensitive Personal Information of a Data Subject and Cape Town Wine Hub acknowledges that it will generally not Process Special Personal Information unless–
5.1.1 Processing is carried out in accordance with the Data Subject’s consent.
5.1.2 Processing is necessary for the establishment, exercise or defence of a right or obligation in law.
5.1.3 Processing is for historical, statistical or research purposes, subject to stipulated safeguards.
5.1.4 Information has deliberately been made public by the Data Subject; or
5.1.5 Specific authorisation applies in terms of POPIA.
5.2 Cape Town Wine Hub acknowledges that it may not Process any Personal Information concerning a Child and will only do so where it has obtained the consent of the parent or guardian of that Child or where it is permitted to do so in accordance with applicable laws.
6. PURPOSE FOR PROCESSING PERSONAL INFORMATION
6.1 Cape Town Wine Hub understands its obligation to make Data Subjects aware of the fact that it is Processing their Personal Information and inform them of the purpose for which Cape Town Wine Hub Processes such Personal Information.
6.2 Cape Town Wine Hub will only Process a Data Subject’s Personal Information for a specific, lawful and clear purpose (or for specific, lawful and clear purposes) and will ensure that it makes the Data Subject aware of such purpose(s) as far as possible.
6.3 It will ensure that there is a legal basis for the Processing of any Personal Information. Further, Cape Town Wine Hub will ensure that Processing will relate only to the purpose for and of which the Data Subject has been made aware (and where relevant, consented to) and will not Process any Personal Information for any other purpose(s)).
6.4 Cape Town Wine Hub will generally use Personal Information for purposes required to operate and manage its normal operations and these purposes include one or more of the following non-exhaustive purposes.
6.4.1 for the purposes of providing its products or services to customers and, where relevant, for purposes of doing appropriate customer onboarding and credit vetting through, inter alia, the completion of a credit application form.
6.4.2 for purposes of onboarding suppliers or service providers as approved suppliers/service providers of Cape Town Wine Hub. For this purpose, Cape Town Wine Hub will also Process a service provider’s and/or supplier’s Personal Information for purposes of performing the necessary due diligence checks.
6.4.3 generally for procurement and supply purposes.
6.4.4 for purposes of monitoring the use of Cape Town Wine Hub’s electronic systems and online platforms by Data Subjects. Cape Town Wine Hub will, from time to time, engage Third Party service providers (who will Process the Data Subject’s Personal Information on behalf of Cape Town Wine Hub) to facilitate this.
6.4.5 for purposes of preventing, discovering, and investigating violations of this Policy, the applicable law and other Cape Town Wine Hub policies.
6.4.6 in connection with the execution of payment processing functions, including payment of Cape Town Wine Hub’s suppliers’ and/or service providers’ invoices.
6.4.7 for employment-related purposes such as, inter alia, recruiting staff, administering payroll and undertaking background checks.
6.4.8 in connection with internal audit purposes (i.e., ensuring that the appropriate internal controls are in place to mitigate the relevant risks, as well as to carry out any investigations where required).
6.4.9 in connection with external audit purposes. For this purpose, Cape Town Wine Hub engages external service providers and, in so doing, shares Personal Information of the Data Subjects with Third Parties.
6.4.10 for company secretarial related purposes. For this purpose, Cape Town Wine Hub will, from time-to-time, collect information relating to Data Subjects from Third Parties such as the Companies and Intellectual Property Commission.
6.4.11 for such other purposes to which the Data Subject may consent from time to time.
6.4.12 for such other purposes as authorised in terms of applicable law; and
6.4.13 to comply with any applicable law or any query from Government authorities, including any regulatory authority that has authority over Cape Town Wine Hub.
7. KEEPING PERSONAL INFORMATION ACCURATE
7.1 Cape Town Wine Hub will take reasonable steps to ensure that all Personal Information is kept by it as accurate, complete, and up to date as reasonably possible, depending on the purpose for which Personal Information is collected or processed.
7.2 Cape Town Wine Hub may not always expressly request the Data Subject to verify and update his/her/its Personal Information unless this process is specifically necessary.
7.3 Cape Town Wine Hub, however, expects that the Data Subject will notify Cape Town Wine Hub from time to time in writing of any updates required in respect of his/her/its Personal Information.
8. STORAGE AND PROCESSING OF PERSONAL INFORMATION BY CAPE TOWN WINE HUB AND THIRD-PARTY SERVICE PROVIDERS
8.1 Cape Town Wine Hub may store your Personal Information in hardcopy format and/or in electronic format using Cape Town Wine Hub’s own secure on-site servers or other internally hosted technology. Your Personal Information may also be stored by Third Parties, via cloud services or other technology, with whom Cape Town Wine Hub has contracted, to support Cape Town Wine Hub’s operations.
8.2 Cape Town Wine Hub’s Third-Party service providers, including data storage and processing providers, may from time to time also have access to a Data Subject’s Personal Information in connection with purposes for which the Personal Information was initially collected to be Processed.
8.3 Cape Town Wine Hub will ensure that such Third-Party service providers will Process the Personal Information in accordance with the provisions of this Policy, all other relevant internal policies and procedures and POPIA.
8.4 These Third Parties do not use or have access to the Data Subject’s Personal Information other than for purposes specified by Cape Town Wine Hub, and Cape Town Wine Hub requires such parties to employ at least the same level of security that Cape Town Wine Hub uses to protect the Data Subject’s Personal Information.
8.5 Your Personal Information may be Processed in South Africa or another country where Cape Town Wine Hub, its affiliates and their Third-Party service providers maintain servers and facilities and Cape Town Wine Hub will take steps, including by way of contracts, to ensure that it continues to be protected, regardless of its location, in a manner consistent with the standards of protection required under applicable law, including POPIA.
9. PERSONAL INFORMATION FOR DIRECT MARKETING PURPOSES
9.1 To the extent that Cape Town Wine Hub acts in its capacity as a Direct Marketer, it shall strive to observe and comply with its obligations under POPIA when implementing principles and practices in relation to Direct Marketing.
9.2 Cape Town Wine Hub acknowledges that it may only use Personal Information to contact the Data Subject for purposes of Direct Marketing from time to time where it is permissible to do so.
9.3 It may use Personal Information to contact any Data Subject and/or market Cape Town Wine Hub’s services directly to the Data Subject(s) if the Data Subject is one of Cape Town Wine Hub’s existing clients, the Data Subject has requested to receive marketing material from Cape Town Wine Hub or Cape Town Wine Hub has the Data Subject’s consent to market its services directly to the Data Subject.
9.4 If the Data Subject is an existing client, Cape Town Wine Hub will only use his/her/its Personal Information if it has obtained the Personal Information through the provision of a service to the Data Subject and only in relation to similar services to the ones Cape Town Wine Hub previously provided to the Data Subject.
9.5 Cape Town Wine Hub will ensure that a reasonable opportunity is given to the Data Subject to object to the use of their Personal Information for Cape Town Wine Hub’s marketing purposes when collecting the Personal Information and on each communication to the Data Subject for purposes of Direct Marketing.
9.6 Cape Town Wine Hub will not use your Personal Information to send you marketing materials if you have requested not to receive them. If you request that we stop Processing your Personal Information for marketing purposes, Cape Town Wine Hub shall do so. We encourage that such requests to opt-out of marketing be made via forms and links provided for that purpose in the marketing materials sent to you.
10. RETENTION OF PERSONAL INFORMATION
10.1 Cape Town Wine Hub may keep records of the Personal Information, correspondence, or comments it has collected in an electronic or hardcopy file format.
10.2 In terms of POPIA, Cape Town Wine Hub may not retain Personal Information for a period longer than is necessary to achieve the purpose for which it was collected or processed and is required to delete, destroy (in such a way that it cannot be reconstructed) or deidentify the information as soon as is reasonably practicable once the purpose has been achieved.
This prohibition will not apply in the following circumstances –
10.2.1 where the retention of the record is required or authorised by law or by any Government authority.
10.2.2 where Cape Town Wine Hub requires the record to fulfil its lawful functions or activities.
10.2.3 where retention of the record is required by a contract between the parties thereto.
10.2.4 where the Data Subject (or competent person, where the Data Subject is a Child) has consented to such longer retention; or
10.2.5 where the record is retained for historical, research, archival or statistical purposes, provided that safeguards are put in place to prevent use for any other purpose. Accordingly, Cape Town Wine Hub will, subject to the exceptions noted in this Policy, retain Personal Information for as long as necessary to fulfil the purposes for which that Personal Information was collected and/or as permitted or required by applicable law.
10.3 Where Cape Town Wine Hub retains Personal Information for longer periods for statistical, historical, archival or research purposes, Cape Town Wine Hub will ensure that appropriate safeguards have been put in place to ensure that all recorded Personal Information will continue to be Processed in accordance with this Policy and applicable laws.
10.4 Once the purpose for which the Personal Information was initially collected and processed no longer applies or becomes obsolete, Cape Town Wine Hub will ensure that the Personal Information is deleted, destroyed or de-identified sufficiently so that a person cannot reidentify such Personal Information. In instances where we de-identify your Personal Information, Cape Town Wine Hub may use such de-identified information indefinitely.
11. FAILURE TO PROVIDE PERSONAL INFORMATION
11.1 Should Cape Town Wine Hub need to collect Personal Information by law or under its obligations as an employer or product or service provider, and you fail to provide the Personal Information when requested, we may be unable to perform our duties as an company, in terms of the applicable law or in terms of providing the product to you.
11.2 Should Cape Town Wine Hub need to collect Personal Information for any of the purposes set out in clause 11.1 and you fail to provide the Personal Information when requested, your failure to provide such Personal Information may have negative consequences, including that Cape Town Wine Hub may not be able to effectively perform its obligations as an employer (where Cape Town Wine Hub needs to Process your Personal Information in order to perform its obligations as an employer) or product or service provider (where Cape Town Wine Hub needs to Process your Personal Information in order to provide you with its products or services) or has to decline to receive the relevant services from you as a supplier. You will be notified in writing where this is the case.
12. SAFE-KEEPING OF PERSONAL INFORMATION
12.1 Cape Town Wine Hub shall preserve the security of Personal Information and prevent its alteration, loss and damage, or access by non-authorised Third Parties.
12.2 Cape Town Wine Hub will ensure the security and integrity of Personal Information in its possession or under its control with appropriate, reasonable technical and organisational measures to prevent loss, unlawful access, and unauthorised destruction of Personal Information.
12.3 Cape Town Wine Hub has implemented physical, organisational, contractual, and technological security measures (having regard to generally accepted information security practices or industry-specific requirements or professional rules) to keep all Personal Information secure, including measures protecting any Personal Information from loss or theft, unauthorised access, disclosure, copying, use or modification. Further, Cape Town Wine Hub maintains and regularly verifies that the security measures are effective and regularly updates same in response to new risks.
13. BREACHES OF PERSONAL INFORMATION
13.1 A Data Breach refers to any incident in terms of which reasonable grounds exist to believe that the Personal Information of a Data Subject has been accessed or acquired by any unauthorised person or entity.
13.2 A Data Breach can happen for many reasons, which include:
(a) loss or theft of data or equipment on which Personal Information is stored.
(b) inappropriate access controls allowing unauthorised use.
(c) equipment failure.
(d) human error.
(e) unforeseen circumstances, such as a fire or flood.
(f) deliberate attacks on systems, such as hacking, viruses or phishing scams; and/or
(g) alteration of Personal Information without permission and loss of availability of Personal Information.
13.3 Cape Town Wine Hub will address any Data Breach in accordance with the terms of POPIA.
13.4 Cape Town Wine Hub will notify the Regulator and the affected Data Subject (unless the applicable law or a government authority requires that we delay notification to the Data Subject) in writing in the event of a Data Breach (or a reasonable belief of a Data Breach) in respect of that Data Subject’s Personal Information as soon as reasonably possible after it has become aware of any Data Breach in respect of such Data Subject’s Personal Information.
13.5 Where Cape Town Wine Hub acts as an ‘Operator’ for purposes of POPIA and should any Data Breach affect the data of Data Subjects whose information Cape Town Wine Hub Processes as an Operator, Cape Town Wine Hub shall (in terms of POPIA) notify the relevant Responsible Party immediately where there are reasonable grounds to believe that the Personal Information of relevant Data Subjects has been accessed or acquired by any unauthorised person or entity.
14. PROVISION OF PERSONAL INFORMATION TO THIRD PARTY SERVICE PROVIDERS
14.1 Cape Town Wine Hub may disclose Personal Information to Third Parties and will enter into written agreements with such Third Parties to ensure that they Process any Personal Information in accordance with the provisions of this Policy, and POPIA.
14.2 Cape Town Wine Hub notes that such Third Parties may assist Cape Town Wine Hub with the purposes listed in paragraph 6.3 above – for example, service providers may be used, inter alia –
14.2.1 for data storage.
14.2.2 to assist Cape Town Wine Hub with auditing processes (external auditors).
14.2.3 for providing outsourced services to Cape Town Wine Hub, including in respect of its
(ii) data storage requirements and
(iii) upskilling of its Employees; and/or
14.2.4 to notify the Data Subjects of any pertinent information concerning Global Kinetic.
14.3 Cape Town Wine Hub will disclose Personal Information with the consent of the Data Subject or if Cape Town Wine Hub is permitted to do so without such consent in accordance with applicable laws.
14.4 Furthermore, Cape Town Wine Hub may also send Personal Information to a foreign jurisdiction outside of the Republic of South Africa, including for Processing and storage by Third Parties.
14.5 When Personal Information is transferred to a jurisdiction outside of the Republic of South Africa, including to any cloud, data centre or server located outside of the Republic of South Africa, Cape Town Wine Hub will obtain the necessary consent to transfer the Personal Information to such foreign jurisdiction or may transfer the Personal Information where Cape Town Wine Hub is permitted to do so in accordance with the provisions applicable to cross-border flows of Personal Information under POPIA.
14.6 The Data Subject should also take note that the Processing of Personal Information in a foreign jurisdiction, if and to the extent that such Processing does occur, may be subject to the laws of the country in which the Personal Information is held, and may be subject to disclosure to the governments, courts of law, enforcement, or regulatory agencies of such other country, pursuant to the laws of such country.
15. ACCESS TO PERSONAL INFORMATION
15.1 POPIA, read with the relevant provisions of the Promotion of Access to Information Act No. 2 of 2000 (“PAIA”) confers certain access rights on Data Subjects. These rights include –
15.1.1 a right of access: a Data Subject, having provided adequate proof of identity has the right to:
(i) request a Responsible Party to confirm whether any Personal Information is held about the Data Subject; and/or
(ii) request from a Responsible Party a description of the Personal Information held by the Responsible Party including information about Third Parties who have or have had access to the Personal Information. A Data Subject may request:
184.108.40.206 Cape Town Wine Hub to confirm, free of charge, whether it holds any Personal Information about him/her/it; and
220.127.116.11 to obtain from Cape Town Wine Hub the record or description of Personal Information concerning him/her/it and any information regarding the recipients or categories of recipients who have or had access to the Personal Information. Such record or description is to be provided:
(a) within a reasonable time; and
(b) in a reasonable manner and format and in a form that is generally understandable.
15.1.2 a right to request correction or deletion: a Data Subject may also request Cape Town Wine Hub to –
18.104.22.168 correct or delete Personal Information about the Data Subject in its possession or under its control that is inaccurate, irrelevant, excessive,
out of date, incomplete, misleading, or obtained unlawfully; or 22.214.171.124 destroy or delete a record of Personal Information about the Data Subject that Cape Town Wine Hub is no longer authorised to retain records in terms of POPIA’s retention and restriction of records provisions. On receipt of such a request, Cape Town Wine Hub is required to, as soon as is reasonably practicable –
126.96.36.199.1 correct the information.
188.8.131.52.2 delete or destroy the information.
184.108.40.206.3 provide the Data Subject with evidence in support of the information; or
220.127.116.11.4 where the Data Subject and Responsible Party cannot reach an agreement on the request and if the Data Subject requests this, Cape Town Wine Hub will take reasonable steps to attach to the information an indication that correction has been requested but has not been made.
15.1.3 a right to withdraw consent and to object to processing: a Data Subject that has previously consented to the Processing of his/her/its Personal Information has the right to withdraw such consent and may do so by providing Cape Town Wine Hub with notice to such effect at the address set out in paragraph 18. Further, a Data Subject may object, on reasonable grounds, to the Processing of Personal Information relating to him/her/it.
15.2 Accordingly, Cape Town Wine Hub may request the Data Subject to provide sufficient identification to permit access to, or provide information regarding the existence, use or disclosure of the Data Subject’s Personal Information. Any such identifying information shall only be used for the purpose of facilitating access to information regarding the Personal Information.
15.3 The Data Subject can request in writing to review any Personal Information about the Data Subject that Cape Town Wine Hub holds, including Personal Information that Cape Town Wine Hub has collected, utilised or disclosed.
15.4 Cape Town Wine Hub shall respond to these requests in accordance with POPIA and PAIA and provide the Data Subject with any such Personal Information to the extent
required by law and any of Cape Town Wine Hub’s policies and procedures which apply in terms of the PAIA.
15.5 The Data Subject can challenge the accuracy or completeness of his/her/its Personal Information in Cape Town Wine Hub’s records at any time in accordance with the process set out in the PAIA for accessing information.
15.6 If a Data Subject successfully demonstrates that their Personal Information in Cape Town Wine Hub’s records is inaccurate or incomplete, Cape Town Wine Hub will ensure that such Personal Information is amended or deleted as required (including by any Third Parties).
16. TIME PERIODS
16.1 Cape Town Wine Hub will respond to each written request of a Data Subject not later than 30 (thirty) days after receipt of such requests. Under certain circumstances, Cape Town Wine Hub may, however, extend the original period of 30 (thirty) days once for a further period of not more than 30 (thirty) days.
16.2 A Data Subject has the right to make a complaint to Cape Town Wine Hub in respect of this time limit by contacting Cape Town Wine Hub using the contact details provided in paragraph 19 below.
17. CHANGES TO THIS POLICY
17.1 Cape Town Wine Hub reserves the right to make amendments to this Policy from timeto-time and will use reasonable efforts to notify Data Subjects of such amendments.
17.2 The current version of this Policy will govern the respective rights and obligations between the Data Subject and Cape Town Wine Hub each time that the Data Subject accesses and uses Cape Town Wine Hub’s website.
18. CONTACTING US
18.1 All comments, questions, concerns or complaints regarding your Personal Information or this Policy, should be forwarded to us as follows — Tel. 021 854 3471 Email: email@example.com Information Officer: Louisa van der Berg.
18.2 If a Data Subject is not satisfied with the way Cape Town Wine Hub addresses any complaint with regard to Cape Town Wine Hub’s Processing of Personal Information, the Data Subject can contact the office of the Information Regulator (South Africa), the details of which are set out below–
Email: firstname.lastname@example.org / complaints.IR@justice.goc.za